Terms of Service

1. About Us

2. Definitions

In these Terms:

"Account"

means the account registered to access the Service.

"Authorised User"

means an individual authorised by a Customer to access the Service.

"Customer"

means the business entity or sole trader using the Service.

"Customer Data"

means data uploaded to the Service by or on behalf of the Customer.

"Documentation"

means any user guides, onboarding materials, or help documentation made available by Onlyscience.

"Organisation"

means a Customer workspace or team environment within the Service.

"Output"

means any charts, forecasts, analytical results, calculations, or other materials generated by the Service.

"Plan"

means a subscription tier purchased by the Customer.

"Seat"

means an authorised user licence allocated under a subscription Plan.

"Service"

means the Onlyscience platform, including Impact Lab and related functionality.

3. Eligibility

You may only use the Service if:

• you are at least 18 years old;
• you are acting on behalf of a business or professional organisation;
• you have authority to bind the business or organisation to these Terms.

The Service is intended for business use only.

4. Description of the Service

The Service provides marketing contribution analysis tools designed to assist users in analysing relationships between marketing activity, sales data, and selected performance indicators. The Service may include:

• data ingestion and analysis tools;
• forecasting functionality;
• dashboards and visualisations;
• reporting tools;
• organisation and seat management;
• related features and functionality.

The Service is a developing SaaS product. We may modify, improve, add, suspend, or discontinue features from time to time. We do not guarantee that any specific feature or functionality will remain available indefinitely.

5. Account Registration and Access

You must provide accurate and complete information when creating an Account. You are responsible for:

• maintaining the confidentiality of login credentials;
• all activity occurring under your Account;
• ensuring Authorised Users comply with these Terms.

You must promptly notify us of any suspected unauthorised access or security incident involving your Account. Each subscription Plan includes a maximum number of permitted Seats. You must not exceed the Seat limits associated with your subscription Plan.

6. Subscription Plans, Billing and Renewals

7. Customer Data

8. Outputs, Forecasts and Disclaimer of Reliance

The Service provides analytical outputs and forecasting tools based on Customer Data supplied by users. Outputs may contain inaccuracies, assumptions, limitations, or incomplete analysis. Forecasts and analytical results:

• depend on the quality and completeness of uploaded data;
• are probabilistic in nature;
• are provided for informational purposes only;
• are not guarantees of performance or business outcomes.

Customers remain solely responsible for:

• business decisions;
• marketing decisions;
• budget allocation decisions;
• commercial actions taken based on Outputs.

You acknowledge that the Service does not provide financial, investment, legal, accounting, or professional advice.

9. Acceptable Use Restrictions

You must not:

• reverse engineer, decompile, or attempt to extract source code from the Service;
• access the Service to build a competing product or service;
• scrape, copy, harvest, or systematically extract platform data;
• publicly benchmark the Service without prior written consent;
• use the Service unlawfully or fraudulently;
• upload malware or malicious code;
• interfere with platform security or infrastructure;
• attempt unauthorised access to accounts, systems, or data;
• exceed technical or usage limits;
• misuse the Service in a manner that negatively impacts other users.

Customers may use Outputs internally for legitimate business purposes. Customers may not:

• resell the Service;
• sublicense access to the Service;
• use Outputs to develop competing technologies or services.

10. Intellectual Property

The Service, including all software, algorithms, interfaces, branding, documentation, and intellectual property rights, is owned by or licensed to Onlyscience. Except for the limited rights expressly granted under these Terms, no rights are transferred to you.

11. Publicity Rights

Unless you object in writing, we may identify you as a customer of Onlyscience using your business name and logo for marketing or promotional purposes.

12. Third-Party Services

The Service may rely on third-party infrastructure and providers, including hosting, analytics, payment processing, communications, and development tools. We are not responsible for third-party services outside our reasonable control.

13. Suspension and Termination

14. Security

We implement reasonable technical and organisational measures designed to protect Customer Data. These measures may include:

• encryption in transit;
• encryption at rest;
• logical segregation of customer data;
• access controls;
• audit logging.

However:

• no system is completely secure;
• we do not guarantee uninterrupted or error-free operation;
• we do not warrant that the Service will always be secure or free from vulnerabilities.

15. Disclaimers

The Service is provided "as is" and "as available". To the maximum extent permitted by law, Onlyscience disclaims all warranties, whether express, implied, statutory, or otherwise, including:

• merchantability;
• fitness for a particular purpose;
• non-infringement;
• accuracy;
• reliability;
• availability.

We do not warrant that:

• Outputs will be accurate;
• forecasts will produce specific results;
• the Service will be uninterrupted or error-free;
• defects will always be corrected.

16. Limitation of Liability

Nothing in these Terms excludes liability that cannot legally be excluded. Subject to that, Onlyscience shall not be liable for:

• indirect or consequential losses;
• loss of profits;
• loss of revenue;
• loss of goodwill;
• business interruption;
• loss of anticipated savings;
• loss of data.

To the maximum extent permitted by law, Onlyscience's total aggregate liability arising out of or relating to the Service shall not exceed the greater of:

1. the fees paid by the Customer to Onlyscience during the three (3) months immediately preceding the event giving rise to the claim; or
2. £100.

17. Indemnity

You agree to indemnify and hold harmless Onlyscience from claims, liabilities, damages, and expenses arising from:

• your breach of these Terms;
• your unlawful use of the Service;
• Customer Data uploaded by you;
• claims that your data infringes third-party rights.

18. Changes to the Service or Terms

We may update:

• the Service;
• subscription Plans;
• pricing;
• these Terms;
• related policies.

Where changes are material, we will provide reasonable notice. Continued use of the Service after updates become effective constitutes acceptance of the updated Terms.

19. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over disputes relating to these Terms or the Service.

20. Contact

Questions regarding these Terms may be sent to: